Terms and Conditions

U.S. and Canada

Terms are net 30 days, FOB Thorofare, NJ, USA, a service charge of 1.5% will be applied on invoice amounts past due 30 days • All orders for immediate release • No cancellations within 48 hours of acknowledged ship date • Special Orders are non-cancellable 48 hours after order placement • Prices, terms & specifications subject to change without prior notice • Troemner, LLC products are warranted against defects in materials & workmanship from date of delivery through duration of the warranty period • During the warranty period Troemner will repair, or, at its option, replace any component(s) that proves to be defective at no charge, provided that the product is returned, freight prepaid, to Troemner, LLC • All approved returns require issuance of a Return Goods Authorization number from Thorofare, NJ, USA and may be subject to a 20% restocking fee • This warranty does not apply if the product has been damaged by accident or misuse, exposed to radioactive or corrosive materials, has foreign material penetrating to the inside of the product, or as a result of service or modification by other than the Troemner, LLC or an authorized Troemner Regional Service Center • Warranty Period shall begin at the date of shipment to the end user • The warranty period for Troemner, LLC Weight products is one year • Warranty for calibration services is 90 days • Warranty Period for Laboratory equipment products and clamps is 5 years • Warranty Period for calibrated Laboratory equipment products and clamps is 5 years on the product and 90 days on the calibration • No other expressed or implied warranty is given by Troemner, LLC • Troemner, LLC shall not be liable for any consequential damages.

Outside U.S. and Canada

Payment terms: Payment in advance unless otherwise agreed • All prices Ex-Factory, Thorofare, NJ USA • Service charge of 1.5% will be applied on invoice amounts past due • Special Orders are non-cancellable 48 hours after order placement • Prices, terms & specifications subject to change without prior notice • Troemner, LLC products are warranted against defects in materials & workmanship from date of delivery through duration of the warranty period • During the warranty period Troemner will repair, or, at its option, replace any component(s) that proves to be defective at no charge, provided that the product is returned, freight prepaid, to Troemner, LLC • All approved returns require issuance of a Return Goods Authorization number from Thorofare, NJ, USA and may be subject to a 20% restocking fee • This warranty does not apply if the product has been damaged by accident or misuse, exposed to radioactive or corrosive materials, has foreign material penetrating to the inside of the product, or as a result of service or modification by other than the Troemner, LLC or an authorized Troemner Regional Service Center • Warranty Period shall begin at the date of shipment to the end user • The warranty period for Troemner, LLC Weight products is one year • Warranty for calibration services is 90 days • Warranty Period for Laboratory equipment products and clamps is 5 years • Warranty Period for calibrated Laboratory equipment products and clamps is 5 years on the product and 90 days on the calibration • No other expressed or implied warranty is given by Troemner, LLC • Troemner, LLC shall not be liable for any consequential damages.

Business Partner Code of Conduct

Troemner is committed to conducting its business ethically, legally and in a socially responsible manner. We expect our business partners and Dealers to share this commitment and we have therefore developed this Business Partner Code of Conduct. It covers Ethical Conduct, Fair Competition, Environment, Health and Safety, as well as Labor Practices.

This code applies to all your activities in your business relationship with us. It defines the minimum standards of business conduct we expect you to comply with in your business relationship with Troemner. You must also comply with all applicable laws, regulations, and codes of the countries in which you operate.

We encourage you to work with your own business partners to ensure they also strive to meet the principles of this code, or equivalent principles.

Business Partner Code of Conduct

These terms prevail over and are in addition to or modify the terms of your Troemner Agreement. These terms may be changed by Troemner.

Troemner is committed to conducting its business ethically, legally, and in a socially responsible manner. For more details on this commitment, see our Ethical, Social and Quality Standards available at www.troemner.com/legal. We expect you, as our business partner, to share this commitment. This Business Partner Code of Conduct applies to all your activities in your business relationship with us, and defines the minimum standards of business conduct and practice we expect you to comply with in your relationship with us. You must also comply with all applicable laws, regulations, and codes of the countries in which you operate. We encourage you to work with your own business partners to ensure they also strive to meet the principles of this Code or equivalent principles. Failure to comply with the terms of this Code is a material breach of your agreement with us and may result in the termination of your relationship with us.

Ethical Conduct; Fair Competition

You must be committed to the highest standards of ethical conduct when dealing with workers, suppliers, customers, and business partners. We expect the highest standards of integrity in all business interactions. All forms of corruption, extortion, and similar practices are prohibited.

We expect you and your employees to compete fairly and ethically for all business opportunities. You must uphold standards for fair business, advertising, and competition. Your employees involved in the sale of our products and services must ensure all statements, communications, and representations to clients are accurate, complete, and truthful.

You must not offer, pay, request, or accept bribes or participate in other illegal inducements in business or government relationships. When dealing with others, including our business associates, you must exercise reasonable due diligence to ensure they will not offer, pay, request, or accept illegal inducements, including bribes. You are required to comply with all applicable anti-bribery laws.

Accurate and reliable financial and business records are critical and you must ensure all submissions you make to Troemner – for example orders, sales reporting, and other information – are complete and accurate.

You must respect third party intellectual property rights; transfer of technology and know-how must be done in a manner that protects intellectual property rights. You must maintain the confidentiality of Troemner and third party confidential and proprietary information, and only use such information for authorized purposes.

We expect you to be able to disclose the origin of all materials provided to us and we reserve the right to ask you to create full supply chain mapping back to origin. We expect you to perform appropriate due diligence to assess whether your sourcing activities directly or indirectly benefit conflict or human rights violations.

Environment

We expect you to do business in an environmentally responsible manner that minimizes adverse impacts on the environment. We encourage you to conserve natural resources, avoid the use of hazardous materials where possible, and engage in activities that reuse and recycle. You must obtain, maintain, and keep current all required environmental permits, licenses, information registrations, and restrictions, and follow their operational and reporting requirements. You must monitor, control, and treat as required all wastewater, solid waste, air emissions, and hazardous substances generated from operations, industrial processes, and sanitation facilities prior to discharge or disposal.

You must adhere to all applicable laws and regulations regarding the prohibition or restriction of specific substances (such as hazardous materials) including labeling laws and regulations for recycling and disposal.

Health and Safety

You must be committed to creating safe working conditions and a healthy work environment for all of your workers. You must protect workers from over-exposure to chemical, biological, and physical hazards. Physical hazards include noise, temperature extremes, inappropriate illumination, radiation, ergonomics, air quality, and vibration. Worker exposure to physically demanding tasks must be evaluated and controlled. You must provide appropriate controls, safe work procedures, preventative maintenance, and protective measures to mitigate health and safety risks in the workplace.

You must identify and assess emergency situations and minimize their impact by implementing emergency plans and response procedures (including emergency reporting, employee notification and evacuation, worker training, fire detection and suppression equipment, and adequate exit facilities).

Labor

You must commit to uphold the human rights of workers and employ them according to local working laws and regulations. You are expected to create and maintain an environment where all employees are treated with dignity and respect. You must provide your employees with a work environment free of coercion and harassment. You must not use child labor, or forced, indentured, or involuntary labor. You must not condone or engage in the illegal trade or trafficking of human beings for purposes of commercial exploitation. You should be committed to a workforce free of discrimination in hiring and employment practices.

Contact

Any questions or suggestions related to this Code can be addressed by sending an email to Troemner_web@troemner.com

The following product names, features and services are trademarks owned by Troemner, LLC, and are protected by international copyright laws: TALBOYS Please contact Troemner LLC Marketing Communications for permission.

Troemner, LLC W-9

Click here to view our W-9.