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Cookie Policy

What is a cookie?

A cookie is a small text file that is stored on your browser when you use websites and applications so that the computer, tablet or mobile device can be recognized at a later time.

Why do we have a cookies policy?

We have implemented a cookies policy as part of our initiative to comply with existing legislation and also to make sure that we are open and clear with you about what happens when you visit this website.

Our cookies policy

TROEMNER, LLC and our partners leverage cookies in several ways, both as first party cookies which are stored from the troemner.com domain, and third party cookies which are stored via our partner domains. We leverage this information in the following ways:

  • As our Site services have a wide global reach, we use cookies to remember your preferred country, language or other settings. This enables us to ensure that the right product offerings are made available to you both during your current and future visits to the Site.
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  • Returns Information   >> 

Returns Information


Returns

Returns/Warranty Repair Checklist
Step 1: Contact Troemner's Inside Sales Department at +1-856-686-1600 for a Return Authorization Number or with any questions regarding authorized return/warranty repairs
Step 2: Read the Troemner Return/Warranty Repair Policy (see below)
Step 3: Complete the Equipment Exposure/Decontamination Statement (required)
Step 4: Ensure product is packed in original packing material, or packed securely to ensure the integrity of the product during shipping
Step 5: Ensure Return Authorization Number and Equipment Exposure/Decontamination Statement are placed on the outside of the package
Step 6: Ship to: Troemner, 201 Wolf Drive, Thorofare, NJ 08086-0087, USA

Product Return/Warranty Repair Policy

  • All returns/warranty repairs must be authorized by Troemner via a Return Authorization Number in order to ensure proper credit or repair.
  • All returns are subject to a restocking charge.
  • Returns and warranty repairs must be received within 30 days from the date the Troemner Return Authorization Number was issued.
  • All returns must include a completed and signed Troemner Exposure/Decontamination Statement.
  • A decontamination fee of $175.00 will be charged if the equipment was used and has not been properly decontaminated prior to return.
  • All returns/warranty repairs are to be shipped to Troemner and the transportation charges prepaid.
  • Troemner is not responsible for damage incurred during shipping.
  • To ensure proper credit or warranty repair, each product returned must include the following information:
    • Customer name, address and contact information
    • Completed and signed Equipment Exposure/Decontamination Statement
    • Troemner Return Authorization Number

As a precautionary measure, Troemner requires a completed Equipment Exposure/Decontamination Statement to accompany each item being returned for either credit or repair. Troemner will not accept any item that has been exposed to biohazardous and/or radioactive materials. Click here for the Equipment Exposure Statement.

Green Packing Guidelines

Troemner's management systems are dedicated to efficiency, safety and stewardship of workplace, community, and environment. To reduce our landfill waste and reduce our environmental impact, we recommend our customers pack their products that ship to Troemner in recyclable packaging including: bubble wrap, plastic air bags, paper, cardboard, or customer cases that can be reused.

Please avoid packing your items with foam, packing peanuts or other material, which cannot be recycled.

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